|
|
|

 |
|
“I Statements” state the way someone feels about a situation, while “you statements” area accusations that another person did something wrong. By stating problems in terms of one’s own feelings (using I statements) instead of accusing the other person of causing the problem (as occurs with you-statements) defensiveness and hostility can be minimized and the chances of resolution improved. |
|
 |
 |
 |
|
|
|